Shipping & Handling

UK

The following are shipping charges to Main Land UK*.

Orders

Order Value Standard Shipping (3-5 working days) Express Shipping ^
£0-£200 £10 £15
£200 + Free £35

* for Northern Ireland and Scottish Highlands a surcharge may apply, please enquire with our customer service team for further information.  

^Orders received before 11am will be dispatched same day for next delivery. For orders after 11am will be dispatched the following day.

Unless agreed otherwise, all deliveries will be made to the kerbside or the bottom of the driveway at the nearest and safest point. Please note the driver will not be able to help you move the goods from there.  

Deliveries cannot be able to be made on grass or gravel, areas must be flat and solid in order to take the weight of the crates.

If the driver is unable to unload the goods at your property or site, then your  order will be returned to the nearest depot where you will have to make other arrangements for delivery at your expense.

Alternative methods of delivery are available upon request.

 

If you are in any doubt please call us on 0800 5677 669 before placing your order

All orders require a contact telephone number in case the driver has difficulty locating you or you have requested a phone call 1 hour prior to delivery.

We try our best to ensure you receive your delivery on time, however there may be factors out of our control as we rely on a pallet network (Broken down vehicles, Punctures, Traffic jams, Acts of god etc)

Stones R Us limited will not take any responsibility any costs involved should trades people be booked and your delivery delayed.

Deliveries take place between 08:30 – 17:00 therefore we recommend not to book any contractors for day the delivery is due.

 

Outside UK

We can ship our stones all over the world. Please contact our customer service team for international and EU shipping requirements.

AT & Duty – Where applicable the customer will be responsible for all local duty and taxes. We will help in claiming back any VAT or taxes that you may be owed.


Collections

Collections must be arranged in advance. Please note that paving stones are stored in crates which are heavy (750kg-1000kg per crate).

Please ensure you have the appropriate vehicle, if in doubt please ask us.

Unfortunately we will not be able to help with unpacking any crates.